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Hotpoint Ariston

FMD Ltd.

Customer Service Research and Analysis

Design and administration of a customer service programme for FM Distribution Ltd which represents Hotpoint Ariston brand of domestic appliances in Malta and Gozo. The work involved on this project, include the communication via a survey or actual phone call where each and every customer, who is involved with the company at each stage of the buying process is communicated with to ensure the best possible level of service was given at every stage of the buying process. More info at

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